Help & FAQ
How do I get my tickets?
After payment your QR tickets appear on the booking page and in My account → Tickets. We also email them and send an SMS link.
My payment was debited but the booking failed
Don’t worry — we confirm payments directly with Razorpay. If the booking can’t be completed, the full amount is refunded automatically within 5–7 working days.
How long are seats held while I pay?
Selected tickets are held for 10 minutes. If payment isn’t completed in that time, they are released for others.
Do I pay when I request a service?
No. Sending a request is free. The provider confirms the visit and price, and you pay them directly after the job.
What does the Verified badge mean?
Our team has checked the provider’s identity and contact details. Always read reviews too.
How do I list my business or event?
Go to Dashboard → “Create provider profile” or “Start hosting events”. New listings go live after a quick review.
How do I delete my account?
My account → Profile → Delete my account. This removes your personal data, except records we must keep by law.
Still stuck? Email support@thevizaglocals.com.